I'm starting to dislike Virgin media, just got my Bill for April including extra charges for going over 60 minutes.
Called 03454541111, got through and spoke to one of your CS team, put on hold then was cut off.
Just been charged extra £7 for one local call, have googled since, and apparently 60 mins is maximum as fair usage.
So I now have to explain to my 77 year old father that when he was on the phone, upset and in tears that my Mum was going into a care home forever after 55 years of marriage that because he didn't hang up after 59 minutes and start again Virgin have charged him extra money.
Thank you for reaching out to us in our community, I am sorry to hear your mum has to go in care and that you weren't aware of the 59 Minute rule, this is the same with all providers, you can find out more around our call plans here
oh in that case. nothing you can do. the 60 minute limit is in the call costs and T&C of hte contract. Many people don't read what they are agreeing to and then get upset when somehting happens that was agreed.