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wildcard
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Charged for weekend call yet have 'Talk weekend' on my contract.

My account number is [REMOVED]. On my lastest statement I have been charged for making a call to a local landline on Saturday 15th August at 18:53 when I have 'Talk Weekend' on my package. Please can any Virgin staff look into this and explain why this has happened as it doesn't meet my expectation that such calls are free. Thank you.

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newapollo
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Re: Charged for weekend call yet have 'Talk weekend' on my contract.

Hi wildcard,

You get free weekend calls providing the call is under an hour. If the call lasts longer than an hour then you will be charged for it.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
wildcard
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Re: Charged for weekend call yet have 'Talk weekend' on my contract.

Ah....thanks for that.

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