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Charged for phone calls I never made

Just received my bill for June and I've been charged £77 for phone calls I never made! Add to that I don't even have a phone connected in this property and I never have.

Customer service have told me they will send an engineer out at the cost of £99 - what a joke.

When I look at the itemised bill every phone call duration is a whole number with zero seconds, this is clearly something dodgy. Please can someone from Virgin help me out.

Mon 15 Jun11:14LEEDSXXX4:00£0.77
Mon 15 Jun11:37LEEDSXXX5:00£0.91
Mon 15 Jun17:11MOBILEXXX3:00£0.69

 

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Re: Charged for phone calls I never made

Just spent 30 mins waiting to get through to someone to arrange an engineer and the line went dead 👎👎👎

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Re: Charged for phone calls I never made

I just rang the number that's listed as mine on my bill and an old woman picked up 🙄

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Re: Charged for phone calls I never made

Hi Customer111222,

 

Thanks for your post and welcome 🙂

 

I'm sorry that you've been getting some charges on your bill for calls you haven't made. 

 

It looks like you've managed to get a technician booked now, so they will investigate and fix what has happened.

 

Let us know once this has been resolved and if you need any further help with the call charges.

 

Thanks

 

Melissa 

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Re: Charged for phone calls I never made

Engineer just came round and found a crossed wire in the box outside.

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Re: Charged for phone calls I never made

Please can I get some help!?

The engineer found a crossed line and customer services have told me I am still responsible for paying the bill for calls I didn't make.

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Re: Charged for phone calls I never made

Hi Customer111222,

 

I'm glad the crossed line has now been fixed for you. 

 

We wouldn't expect you to pay for the calls you haven't made, so i'll speak to you via private message to pass security and get this sorted out.

 

Thanks

 

Melissa