Menu
Reply
  • 6
  • 0
  • 0
Joining in
558 Views
Message 1 of 8
Flag for a moderator

Charged for ghost calls made from my landline

I have been charged for 7 calls recently - apparently made from my land-line that I definitely never dialled.

I called 150 and had a discussion about why I have chargeable calls on my home phone, but didn't really get anywhere. It was 'yes you did',   'no I didn't'  ' yes you did' etc

I never use my land line phone and definitely did not make the calls. It looks obvious to me seeing the itemised statement that something is wrong, the numbers have mostly 1's and 2's in them. I had a lunchtime call back from a distressed elderly lady who wanted to know why I had called her at 4 in the morning. 

1/ Could this be caused by clicking/noisy line ?

2/ How do I stop this issue ?

3/ How do I get a refund on the ghost calls ?

Sean

 

 

 

0 Kudos
Reply
  • 1.66K
  • 85
  • 129
Forum Team
Forum Team
542 Views
Message 2 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

Hi Sean2one, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to see of the issue you've experienced here. Is this the first time it has happened? Also, the numbers, do you have them to hand? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
  • 6
  • 0
  • 0
Joining in
535 Views
Message 3 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

Hi Ryan

I do have some of the numbers, all on my local exchange.   711326  911122  522111  311111

Sean

0 Kudos
Reply
  • 6
  • 0
  • 0
Joining in
531 Views
Message 4 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

and this is a new problem. Only since Nov 2019
0 Kudos
Reply
  • 1.66K
  • 85
  • 129
Forum Team
Forum Team
514 Views
Message 5 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

I will send you a private message so I can look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply
  • 6
  • 0
  • 0
Joining in
448 Views
Message 6 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

An engineer call was arranged.

He foumd a fault on the cable between the street and the house. 

The ghost calls were likely caused by clicking on the line dialling random numbers.

The spare line on the cable was also faulty, so I got changed over to a 21cv line - the phone is now connected to the hub 3 socket and its working well.

Just need to sort out the refund for the 'calls' made by the faulty line amounting to about £6 incl vat. And £2 for the itemised bill I didn't want. 

0 Kudos
Reply
  • 6
  • 0
  • 0
Joining in
432 Views
Message 7 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

Refund sorted out now. 

Thanks to the Forum Team - Ryan and Lee - for dealing with this through to a successful conclusion. 👍

Sean

0 Kudos
Reply
  • 2.8K
  • 160
  • 347
Forum Team
Forum Team
428 Views
Message 8 of 8
Flag for a moderator

Re: Charged for ghost calls made from my landline

Thanks for popping back with the update Sean, I'll pass this on to Ryan & Lee when they're back in the office. We appreciate your time & patience. If there's anything else you know where to find us 👍

 

Tom

0 Kudos
Reply