no dates and times because it’s 5 calls all under 50p
I think the same point you’ve missed is that there shouldn’t be ANY CALLS MADE on my landline?! I haven’t had a phone connected for over 12 months. An engineer came out to fix my Internet last year and commented that there was a fault in the landline and did I want it fixing? I explained that we didn’t use it so no point wasting his time. Therefore, I don’t understand how the calls can be made?!
Don't worry I haven't overlooked the main issue that they shouldn't be showing, I just needed more information to get a hold on the bigger picture. The info you've given about the engineer is interesting and helped give me a route to go down to get this issue resolved.
I'll send you a PM now so we can chat about security and account specifics 🙂
The engineer didn’t attend on Friday. He called and advised that he would just disconnect the phone line from the exchange as I was not using it anyway. can you please confirm that I will be refunded for the calls I have been charged? Thanks