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Ellie216
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Charged for calls that I couldn’t have made

don’t understand how I’ve managed to make calls on my landline when I don’t have a phone connected????

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Megan_L
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Re: Charged for calls that I couldn’t have made

Hi Ellie, 

Thanks for using the forums to get this issue looked into with these elusive call charges. 

What information have you got about them that you can share with us? 

Do you see the number that was called?

Dates and times?

How much are the charges for? 

Thanks,

Megan_L

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Ellie216
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Re: Charged for calls that I couldn’t have made

no dates and times because it’s 5 calls all under 50p

I think the same point you’ve missed is that there shouldn’t be ANY CALLS MADE on my landline?! 
I haven’t had a phone connected for over 12 months. 
An engineer came out to fix my Internet last year and commented that there was a fault in the landline and did I want it fixing? I explained that we didn’t use it so no point wasting his time. Therefore, I don’t understand how the calls can be made?! 

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Megan_L
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Re: Charged for calls that I couldn’t have made

Hi Ellie,

Don't worry I haven't overlooked the main issue that they shouldn't be showing, I just needed more information to get a hold on the bigger picture. The info you've given about the engineer is interesting and helped give me a route to go down to get this issue resolved. 

I'll send you a PM now so we can chat about security and account specifics 🙂

Speak soon Ellie! 

Megan_L

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Megan_L
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Re: Charged for calls that I couldn’t have made

Hi Ellie216,

Thanks for working with me in our PM, I'm glad we've now got a technician booked for you. 

Once they have been could you pop a post back on this public thread for me please? 

Me and my team will continue to help if you need it 🙂

Thanks,

Megan_L

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Ellie216
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Re: Charged for calls that I couldn’t have made

The engineer didn’t attend on Friday. He called and advised that he would just disconnect the phone line from the exchange as I was not using it anyway. 
can you please confirm that I will be refunded for the calls I have been charged? Thanks 

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John_GS
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Re: Charged for calls that I couldn’t have made

Thanks for coming back to us Ellie216,

 

Sent you a PM with the answer in relation to the charges 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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