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Charged for calls I didn’t make

I haven’t been charged for phone calls that I didn’t make and I am trying to get it sorted out and my money refunded 

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Re: Charged for calls I didn’t make

Hi Anthony22,

 

Thanks for posting and welcome to the community. I am sorry to hear of this call charge dispute. I can see that since posting, you've spoke to the team and we have got an engineer visit booked in to check the line relating a possible crossed line issue.

 

Please do let us know how the visit goes.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Charged for calls I didn’t make

Hi, I have had an engineer come and look at my line and found an issue yet you have still charged me the £99. This is now supposed to have been credited back to me. Can you please sort this out, I refuse to pay this fee

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Re: Charged for calls I didn’t make

Hi Anthony,

 

Thank you for reaching out to us in our community, I am that this hasn't been resolved for you.

 

I would love to help and look int this, I will invite you into a private chat, I will send you an invite shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

 

 

 

 

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