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Charged for call, but no home phone

Hello. 

We are with virgin media for a 8 years already and never had a problems like this. 

We have mixed bundle tv, broadband and landline home phone.

The problem is that we yesterday checked our virgin bill and have noticed that we are charged for calls which we have not made, as we never used home phone, and have not connected.

And when we tried to call our given home phone number, its calling. How it could be possible, if the phone is not connected?!?

And why we need to pay for calls, which we didn't made?!?

It's not possible to get touch with virgin media, as emails is not working, on calls no one's answering. It's like never ending story. 

 

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Re: Charged for call, but no home phone

Hello Volin25

Thanks for your post 

Sorry to hear about the charged calls

This may well be a crossed line in the cabinet

What we do is book an engineer to come out

Confirm it is a fault, then remove the call charges off your account

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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