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Seaholly
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Charged by Virgin for calling them

Why would I be charged by virgin using a virgin phone to call virgin over £8 to sort out my package?

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Very Insightful Person
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Re: Charged by Virgin for calling them

because you called the 0845 or 0870 number and not the 150

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Seaholly
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Re: Charged by Virgin for calling them

I called the 0345 number on the bill?

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Re: Charged by Virgin for calling them

that will be included in landline numbers only. If you do not have landline numbers included in your pacakge you will be charged for them.

Use the 150 number

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Seaholly
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Re: Charged by Virgin for calling them

Thank you for your response, very frustrating though given I was kept on the line over an hour 😔

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