Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
305 Views
Message 1 of 5
Flag for a moderator

Charged by Virgin for calling them

Why would I be charged by virgin using a virgin phone to call virgin over £8 to sort out my package?

0 Kudos
Reply
Highlighted
  • 31.36K
  • 1.63K
  • 5.48K
Very Insightful Person
Very Insightful Person
303 Views
Message 2 of 5
Flag for a moderator

Re: Charged by Virgin for calling them

because you called the 0845 or 0870 number and not the 150

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
302 Views
Message 3 of 5
Flag for a moderator

Re: Charged by Virgin for calling them

I called the 0345 number on the bill?

0 Kudos
Reply
Highlighted
  • 31.36K
  • 1.63K
  • 5.48K
Very Insightful Person
Very Insightful Person
300 Views
Message 4 of 5
Flag for a moderator

Re: Charged by Virgin for calling them

that will be included in landline numbers only. If you do not have landline numbers included in your pacakge you will be charged for them.

Use the 150 number

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
292 Views
Message 5 of 5
Flag for a moderator

Re: Charged by Virgin for calling them

Thank you for your response, very frustrating though given I was kept on the line over an hour 😔

0 Kudos
Reply