I am 79 yrs old my wife has dementia with my daughter's help I have tried to contact customer service to change my phone package. Presently on weekend package but my wife uses the phone all the time during the week which is costing a fortune. Have phoned been on hold for over 30 minutes, text & expecting answer back within a day never happened, live chat online which is anything but computer generated answers. Tried changing online goes..oops unable to change online. I know Covid19 had had an impact on business but it hasn't stopped virginmedia continuing to take money out of your bank account.
Welcome to the community. Thank you for posting. I'm really sorry to hear that you've been having issues with contacting the team. I appreciate this would be a frustrating experience when you need to make changes due to illness.
I will be more than happy to take a look in to the phone package for you, I'm sorry for the delays when calling in. I'll send you over a private message so that we can pass security and get this sorted for you all.