Virgin Media Community

[Schweggy]

I asked for my landline to be changed a month ago and it hasn't been resolved. The guy who did was struggling to understand me. I moved into a Vicarage and installed virgin. The church asked me to keep the number. However I still have the number virgin have set me up with. Can someone please help me change I thanks.

[Paulina_Z]

Hi @Schweggy,

Welcome to our Community Forum. Thank you so much for your first post!

I'm sorry to hear that your original number has not been ported over to your current account yet! I'm sorry to hear that this was not resolved the first time round when you contacted us.

In order to look into this further, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your forum page.

I will be in touch soon.

Thanks!

[Paulina_Z]

Hi @Schweggy,

Thank you for messaging with me via Private Message.

Apologies that we were unable to come to a resolution that you're happy with, as we're only able to port over active numbers.

Please get in touch if you need any further help or support. 🙂

Thanks,