Hi @Schweggy,
Welcome to our Community Forum. Thank you so much for your first post!
I'm sorry to hear that your original number has not been ported over to your current account yet! I'm sorry to hear that this was not resolved the first time round when you contacted us.
In order to look into this further, I will send you a Private Message. Please keep an eye out for a purple envelope at the top right corner of your forum page.
I will be in touch soon.
Thanks!