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BossWolf
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Changing landline number back

Hello

I recently change my provider to Virgin from BT and now that my BT contract has expired I want my new landline phone number to be changed back to the one I used to have. How do I go about this?

Thanks!

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Zak_M
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Re: Changing landline number back

Good afternoon @BossWolf 

 

Welcome to the forums and thank you for taking the time to post. 

 

Please can you let us know if your landline is still active with BT? 

 

Kind regards,

Zak_M

 

 

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BossWolf
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Re: Changing landline number back

It was disconnected from BT yesterday.

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Zak_M
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Re: Changing landline number back

Thank you for coming back to me,

 

We advise that where a customer wants to port, they should always contact the new Provider and we will initiate the port request and cancel the telephone line on your behalf. Once the number has fully ported to us, you may contact the old provider to check and cancel any remaining services you may have with them. For more information, please see the Cease and Provide section following this OFCOM link 

 

Kind regards,

Zak_M

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BossWolf
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Re: Changing landline number back

Hi there. Virgin is the new provider. Can you therefore start to activate this please?

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Zak_M
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Re: Changing landline number back

Sorry the last post wasn't very clear. 

 

This would need to be requested at the time you sign up to virgin media, if the account is no longer active with BT we would not be able to port the number over. 

 

Kind regards,

Zak_M

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BossWolf
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Re: Changing landline number back

Ah, but I did request it when I first got Virgin Media and was told I needed to wait until the line was no longer active. Therefore can you arrange this now please.

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Zak_M
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Re: Changing landline number back

Thank you for coming back to me. 

 

Unfortunately you were given some incorrect information there. 

 

Without the line being active with the other provider, we wouldn't be able to port the number over to us.

 

Kind regards,

Zak_M

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BossWolf
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Re: Changing landline number back

My wife is working at home for the NHS and we need that land line number! Get it transfered over!

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Zak_M
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Re: Changing landline number back

Thank you for coming back to me. 

 

We can't guarantee that we are able to get the number back as its at the discretion of BT, however I can make some checks on our end and see what we are able to do. 

 

To get some account information I am going to drop you a PM. 

 

Kind regards,

Zak_M

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