My parents have been getting many scam calls and I would like to change their phone number and take them ex directory - how do I do this?
I ought to point out that both the above measures will not stop scam calls. These calls do not target specific numbers, but whole groups of numbers. The scammers use robot diallers to work through every possible number combination on each telephone exchange, so changing number will just send you to a different part of their “scan” of the exchange. Your parents will still get the calls every few weeks or so. These scammers are mostly based in India, & fake or clone UK based numbers to look legitimate. Going ex-directory will also have no effect. Robot diallers don’t look at the phone book or use directory enquiries. They just dial every number in a sequence, & if you are unlucky enough to be in that sequence you get a “silent” call (to test if there is a user at the other end) or a scam operator.
The only way to stop these calls is a call filter that only lets through recognised numbers. Look for phones with TruCall technology built in.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks