Why is Virgin so useless at changing services, yet brilliant at extracting cash from customers? Is my totally pointless question. I cancelled an international phone deal yesterday; having been blocked last week with a 'package' schedule mentioned in a previous post. Last week I was informed there was a 30-day wait for the phone service to finish. I did not know that when you change your 'package' - I added BT Sports for a 30 day set - any other parts of a previous 'package' will discontinue immediately. I then made a phonecall - thinking these were free for 30 days - and recieved a bill for £35? I have just been informed that I should have asked the previous operator about the 30-day shut-down period. It's all MY fault. Obviously!!
No Sir. The assistance I am after is the one that refunds the £36 I spent making a phonecall I believed was part of a 30-day cut-off period. A call I would not have made had I known the international phone deal was terminating immediately. An action (the 30 days shut down) I had been told three times by three different operators was mandatory. Please advise.