Changes to home phone services

[DSwainston]

I've received a letter asking me to ring 150 to book a technician so my landline phone continues to work. I've held twice for 15 minutes and then get cut off.

How do I arrange an appointment or can I cancel my land-line but keep my tv and broadband?

[Matthew_ML]

Hey DSwainston, thank you for reaching out and a warm welcome to the community. I am sorry to hear you are struggling to get a technician booked out.

I can help with you with this if you like?

However on the forms we can't change packages though.

I will send you a PM, please look out for the purple envelope. Thanks