Changes I have not asked for

[LornaJ]

Hello

Can someone tell me why I have  received an email from Virgin Media telling me I had made changes to my Virgin Media package when I have not done this?

It seems my TV package is changing from Full House TV (XL) to Maxit TV - Kids Pick and it is saying  that my Telephone Line Rental is being removed,  but I never asked for this!  I want to keep my package as it was before including the same TV channels and my Telephone Line Rental

[Ilyas_Y]

Hi @LornaJ, thanks for reaching out to us on the forums.

I'm sorry to hear about the changes that have happened without your consent.
I will look in to this for you and assist you on getting this resolved.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards,
Ilyas.

[MLJ1 · Accepted solution]

Look out - the next step is that they will cut you off and you will lose your number, if my experience is anything to go by.

Suspicious that this has happened to both of us?

Hope you get it sorted!

[LornaJ]

Thank you