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Changeover to fibre landline. I am now without a landline and if I need 999 am unable to dial it.

monmar
Joining in

It is not possible for me to do the changeover as the hub is upstairs and the phone downstairs.  I am classed as vulnerable because of my age.  Will I need a technician for this job? 

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

Ask VM to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

See where this Helpful Answer was posted

5 REPLIES 5

Steven_L
Forum Team
Forum Team

Hey @monmar,

Welcome to the community and thanks for taking the time to post your question here on the forums.

Sorry but you cannot opt out of the changeover going ahead, this is going to be done for all customers. You would a technician visit to get your home re-wired your landline connection to your hub and arrange for any extensions that would need to keep your phoneline down stairs.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L

 

 

goslow
Alessandro Volta

Ask VM to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Steven_L
Forum Team
Forum Team

Thanks for confirming your details via private message @monmar.

I have arranged the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.

Regards,
Steven_L
 

 

Thankyou Steve an appointment for 27th Oct has been booked for me. I am very grateful for your help and will use the Forum in the future as trying any other way has become difficult.

You're very welcome @monmar and please let us know if you need any further assistance and how the visit goes.

Regards,

Steven_L