on 14-10-2022 17:22
It is not possible for me to do the changeover as the hub is upstairs and the phone downstairs. I am classed as vulnerable because of my age. Will I need a technician for this job?
Answered! Go to Answer
on 14-10-2022 17:33
Ask VM to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 14-10-2022 17:33
Hey @monmar,
Welcome to the community and thanks for taking the time to post your question here on the forums.
Sorry but you cannot opt out of the changeover going ahead, this is going to be done for all customers. You would a technician visit to get your home re-wired your landline connection to your hub and arrange for any extensions that would need to keep your phoneline down stairs.
I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L
on 14-10-2022 17:33
Ask VM to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 17-10-2022 14:33
Thanks for confirming your details via private message @monmar.
I have arranged the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.
Regards,
Steven_L
on 17-10-2022 16:08
on 18-10-2022 11:33
You're very welcome @monmar and please let us know if you need any further assistance and how the visit goes.
Regards,
Steven_L