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Fozzybear2
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Changed phone number

Had my install today everything great except virgin have changed my home telephone number even though I requested to keep my old number . On phone for 55 minutes and couldn’t get theough

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Emma_C
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Re: Changed phone number

Hi Fozzybear2, 

Thanks for your post and welcome to our community. 

Very sorry there are some concerns regarding your landline since being installed, I can appreciate the concern caused. 

When you join us you'll always be given a temporary number until your previous one is ported over. 

I've had a look in the back end of things and can see that this has been discussed with the team further. 

Do let us know if you have any further concerns. 

Emma_C - Forum Team
Fozzybear2
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Re: Changed phone number

It would have been an idea that the temporary phone number information was given at sign up . As long as it gets sorted soon then it’s not a problem . Thanks for the quick reply
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Emma_C
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Re: Changed phone number

I do apologise and it will be fedback. 


I'm sure we'll have the number back with you over the next few days. 

:) 

Emma_C - Forum Team
Fozzybear2
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Re: Changed phone number

Many Thanks

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