Changed my home telephone number when I moved house
I informed Virgin of my house move and informed them that I wanted to move my virgin services to my new address. I stressed that I wanted to keep my existing phone number and was told that was no problem. My new address is in the same telephone exchange area as my old address.
i was given an installation date for the move and the engineers arrived on that date and did a very good job. At my new address the phone line was connected direct to my home hub. However I was told by the installation engineer that I had a different phone number.
i rang 150 to complain and told them I wanted my old number back. I was told that they were not sure that I could have my old number as I am now on a different system. They said they would send a request to their technical support to request my old number back and I was told this could take up to 48 working hours to take affect. The 48 hours has passed and I do not have my old number but Virgin has not contacted to update me.
I had my old number for over 40 years and I want it back.
If Virgin can’t to do this why did they tell they could when I requested the move.