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Change to fibre phone

Joining in

Hi team,

Just been sent an adapter and instructions that my landline will change to fibre and I must plug my home phone into my hub using the adapter if I want to use my phone. 

only problem is that my phone is in my hall and the hub in my daughters room!! So effectively does that mean if I want to use my phone I have to use it in my daughters room from now on?!?

If that is the case then it’s useless and your upgrade has removed my ability to use the phone! 😳

Can I get cost of the phone removed from my bill? 




I can pick up missed calls etc. on my remote handsets, so I suppose what you are suggesting is feasible. However, there is no obvious socket for a connection to the hub on any of them so I will wait until a techie has visited. Thanks very much for taking an interest. I appreciate it.

Forum Team (Retired)
Forum Team (Retired)

No problem bushlyme,

I've dropped you a PM so we can discuss further.

The message will appear within the envelope icon.



Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM bushlyme,

The appointment should now be booked in for you!

Do let us know if your require any further assistance.

Take care,