Today my parents were changed over to VOIP. What hell, would of rather had my teeth pulled!!
Engineer was polite, said there would be no issues...biggest joke I have heard in a long time.
First - engineer left and as he plugged in the plug into a socket connected to the t.v without us knowing, my Mum turned off the socket as I have told parents not to leave items on stand by when she saw the red button ( has memory loss ).
I went to make a landline phone call without success to a business. A recorded message on the handset greeted me! Phoned Virgin from my mobile and played the message to the operator.
1st problem solved by changing around the plugs to enable t.v to come off standby ( wastes electric if kept on )
1st Hell telephone call - phoned the business and whilst waiting I could hear myself moving paperwork around, connected phone call and all I could hear was myself talking back to me and the other end explaining that they could not hear me well (good start!)
2nd Hell - friend tried getting through to us to inform us of a someone passing away - managed to get me on my mobile where the person said that the line was cut off!
3rd Hell - I phoned Virgin on the landline and was greeted by an operator who could hardly hear me, kep saying hello and to speak up ( I was shouting loud for her to hear me )
Operator rang me back on the mobile number I used earlier!! 30 minutes of repeating myself of what the issues were and her telling my "she understands" (she didn't). I told her that I want an engineer back as it was urgent. Mother has health issues and so do I with my heart so need to be able to get through to emergency if needed.
After losing count of the operator telling me she understands and that an engineer was being booked for 3 days time (Happy Birthday to me dealing with Virgin on Friday!!), I told her that the service now is SUPSTANDARD, NOT FIT FOR PURPOSE.
I tried to make a phone call to the Doctors later and besides hearing myself talking to my parents, moving around the house whilst waiting on the phone, for me to have to shout whilst the phone was connected was hell.
Thank you to Virgin Media and the added stress I suffered an episode with my heart.
PLEASE think carefully before changing over, delay as long as you can, or like myself, I will be sourcing another company for myself and parents who are not using VOIP.
Wrong that you are not able to turn off the VOIP from the wall sockets or else you will not have a landline.
Roll on Friday for round 2 !!!!