The lady who arranged my new package on 31st January requested a vulnerability back-up for transfer to VOIP but wasn't sure if this would be picked up by the engineer procurement dep't.
I had a call pm on the 2nd from a lady in the Philippines about changing to VOIP which I assumed meant that it had been progressed. Over about 25 minutes I was struggling to understand what she was saying. Individual words were okay but syntax and meaning were lost. I politely mentioned this and sked that someone else contact me before she rang off because we were getting nowhere and my ears were hurting.
The same lady rang next day, with the same results over a shorter time; I believe it may have been to organise an engineer but maybe not.
Since then I've had a call which emitted a repetitive bleep, drowning out any communication. Last evening I had another call which cut out on picking up the phone.
I am concerned about the seeming shortcomings of this transfer to VOIP but am not clear about the consequences either. Could someone here please either update me on progress or initiate a call from someone without an accent impeding voice communication. I find this sequence of calls to be both baffling and unnerving, esp. when your letter states a partial cut-off on Feb. 25th. I neither understand switching to fibre when I thought my line was already (cable) fibre.