Virgin Media Community

[Jayys1]

Hi All. 

My Mum would like to change her talk plan to “Anytime Talk’” as she is now alone in self isolation, the up grade option is not shown on her account page.
She is only in her second month of contract. 
She has tried the text number with no answer.. 

Thanks in advance 

J

[Neilt11]

Hi,

Unfortunately it is not something we can change with out speaking to her, I know you have sent a text in and someone will be in contact with you as soon as possible but it maybe worth sending another text.
Please try to contact the team again via the text service on 07533051809.

Thanks 

Neil 

[Jayys1]

Hi All 

I sent several text to the number with no reply. 

any help with how I resolve this would greatly appreciated. 

Thanks All...

J

[Jayys1]

Virgin media is an absolute disgrace.. 

How they can remove all references to phone upgrades for the options at this time. 

funny how you can get through to the sales team in 2 mins but can’t complain is it. 

I will be cancelling my 8 year contract as as soon as I get through.. 

[gm7eey]

I have been trying for near 2 weeks now to get some response out of Virgin media after moving house, now it is costing us a lot of money, rest assured we will NOT be taking on Virgin media at the new property, we have a cable but they can stick it right up them.