Change landline number

[aloskor]

I've just signed another contract from monthly rolling to 18 months with loyalty discount; the lady I spoke clearly informed her that I want to change my landline number. She said that will be done by midnight that was on Friday. 

Today I called VM and was informed to my dismay that apparently I cannot change my number, after almost 1:30 hours on the phone no luck! I have even provided Action Fraud's crime ref number but no joy!!!

Absolute ridiculous!!!

When I signed the contract, the agent didn't tell me all these, otherwise I wouldn't have signed the contract!!!. 

Can someon please assist?

[Chris_W1 · Accepted solution]

Hi aloskor, thanks for the message and welcome back to the forums.

I am sorry to hear about the experience which you have had and will send you a private message. 

Has the package change now taken affect? 

Please look out for the purple envelope. 

Chris. 

[aloskor]

Hi Chris,

I have responded to the private message.

Yes the changed package is active now.

[aloskor]

Hi Chris,

A big thank you; the number has changed now.

Maybe I should have come here first instead of wasting time on calling.

Cheers,
Ash