You should be able to get itemised billing for all chargeable calls. Calls that are inclusive of your package price & free calls are never listed. There is no charge for full itemisation, but if you receive a paper bill rather than online you are subject to a £1.75 a month charge.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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So the calls that I make to landlines as part of my package will never be listed on the itemised bill? Theres no way I can get a copy of these records?
It is rather confusing as I have over £0.50 listed on the bill of calls that will be listed but then I have a landline call on there for £0.17? How is this on there if its calls over £0.50 only?
I already pay £1.75 for the paper bill. what she was telling me is that it would be "around £2" extra for the itemised billing? I believe shes given me incorrect information then? It looks like its £1.75 regardless of whether the calls are itemised or not. I really wish the call operators would be accurate when speaking to customers instead of providing false information.