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RizwanAhmed
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Change Landline Number

Is it possible to change my Landline number? I've just joined Virgin media but got a bit too used to my old number. Parents (who live with me) were fine with a new number but have recently changed their mind. 

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Natalie_L
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Message 2 of 13
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Re: Change Landline Number

Hi RizwanAhmed, 

 

Welcome to the Community and thank you for getting in touch.

 

We would be happy to help. 

 

To confirm, are you requesting that we port in a number from another provider? 

 

If so please let me know and I will be happy to assist further 

 

Nat
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RizwanAhmed
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Message 3 of 13
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Re: Change Landline Number

No It is a previous Virgin Media landline number
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Natalie_L
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Re: Change Landline Number

Thank you for your reply. 

 

I would be happy to look in to this further. 

 

I am going to send you over a private message to grab a few more details and you will be able to access this by visiting the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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Lisa_CC
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Re: Change Landline Number

Thanks for joining us in a Private Message @RizwanAhmed and I'm sorry for the confusing messages. I can confirm we have been waiting for the cease to come back to us from BT and unfortunately with this scenario, it requires us to speak to BT and advice differs depending on the agent we speak to. We keep resubmitting, asking for updates, until we can get it going and this was the reason for the delay and I'm sorry about this.

 

Can you please reboot your Hub and let me know when you've done this so I can check the updated line details?

 

Thanks,

 

Lisa

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RizwanAhmed
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Re: Change Landline Number

Thank you for clearing that up for me. I have successfully rebooted my hub. 

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Lisa_CC
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Re: Change Landline Number

Thanks RizwanAhmed. I've refreshed the details, can you try calling the number from your mobile to see if you can receive the call on the landline? And can you make calls or hear a dial tone? I'm asking as I want to ask our Telephony Team to check.

 

Thanks,

 

Lisa

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RizwanAhmed
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Message 8 of 13
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Re: Change Landline Number

The old number works when I ring from my mobile. The new landline number doesn't dial. The landline has a dial tone and I can still make calls from it. 

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Lisa_CC
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Re: Change Landline Number

Thanks. I've refreshed it a few times but some details doesn't look right so I've raised a ticket on your account for our Telephony Team to take a look and speak to our switch engineers for further investigation. I can confirm the line is showing as active but the routing needs to be checked. It can take them up to 5 days to update your details but please let us know after 5 days if the old number still isn't working.

 

Thanks,

 

Lisa

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RizwanAhmed
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Message 10 of 13
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Re: Change Landline Number

Today I've tried testing my landline and it doesn't seem to be working. The old number is invalid and there's no dial tone

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