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shruts
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Certain landlines cannot connect to my landline

I have recently changed my landline to now be connected via the hub.

Few people have told me that they are trying to call me on my VM landline but get a dead tone however when they are calling me my phone rings as normal but I cant hear them. 

This doesn't happen to other calls I get but only seems to occur on the same numbers calling me who are also on VM landline.

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John_GS
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Message 2 of 12
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Re: Certain landlines cannot connect to my landline

Hi shruts

 

Thanks for posting and welcome to the community.

 

I am sorry to hear certain people are trying to ring you and cannot get through to you. 

 

Can I ask, as you say it's only certain people not all, are they all on the same network or different ones? 

 

Kind regards,

John_GS
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shruts
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Re: Certain landlines cannot connect to my landline

Many thanks for looking into this.

I believe they are on the same VM network. 

The problem only occurs when they are calling me on my landline. If I call them from my landline to their landline then there is no problem. 

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John_GS
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Message 4 of 12
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Re: Certain landlines cannot connect to my landline

Thanks for coming back to me. Are they calling from their mobiles to your landline or landline to landline please? 

 

Kind regards,

John_GS
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shruts
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Message 5 of 12
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Re: Certain landlines cannot connect to my landline

They are calling from Virgin Media landline to my Virgin Media landline 

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John_GS
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Message 6 of 12
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Re: Certain landlines cannot connect to my landline

Thanks, are these people local to you or a different area?

 

Kind regards,

John_GS
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shruts
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Message 7 of 12
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Re: Certain landlines cannot connect to my landline

I would say they are quite local, around 5 to 8 miles away from me but they are also a few miles apart from each other.

There are other people who are of a more closer proximity to them who dont have this issue when calling me on my landline and are also on Virgin Media landline. 

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John_GS
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Message 8 of 12
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Re: Certain landlines cannot connect to my landline

Thanks for coming back to me.

 

Can you ask them to try dialling the number manually if they're not already?

 

Kind regards,

John_GS
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shruts
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Message 9 of 12
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Re: Certain landlines cannot connect to my landline

They are both dialling manually 

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John_GS
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Message 10 of 12
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Re: Certain landlines cannot connect to my landline

Hi thanks for coming back to me.

 

I will send you a PM now as I need to get the details to check the line

 

Kind regards,

John_GS
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