Catch 22 Phone Switch-over

[Thombcat]

The help regarding digital switch-over indicates I will need a technician regarding the digital switchover.

My router is nowhere near the landline and is wired to my TV, 2 computers, Home Heating hub, smart lighting and CCTV.  The telephone options do not include an option to make an engineers appointment, or discuss the issues. All phone options have been tries including viewing or changing an appoint. There is no option to have an operator switch you to an appropriate service. Unless there is an actual fault there is no help, When selecting a problem with phone it checks the line and says it is ok. So because I try to solve the switchover issue before losing a land line I will probably have to wait until the line is lost. I got original notification about the switch over three times and always responded that help required and always got the response that they would get back to me. There has been no getting back to me. Does anyone have an answer. Perhaps there is some kind of extension that I could connect to the router myself, but if so I would like the technical info as to how long an extension the router will support. Perhaps it would be easier just to switch to another provider.

[goslow]

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

https://www.virginmedia.com/help/landline/switchover

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

• You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
• You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
• The Hub and your home phone can’t be placed near each other.

Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you

[Adri_G]

Hi, Thombcat.
Thank you for joining our help forums and welcome to the VM community.
Glad to have you on board! 🙂

We're sorry to hear of the issues you've faced with our landline migration process and you require an engineer visit to help with this, that's not at all the experience we want for you.

We'd love to best assist depending on your needs, in order to discuss your options further I'll need to send you a PM here shortly.

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.