Cant log into my services email . Account vm connect i tried to change password but keep getting message

[Mrclion]

I cant log into my account or email  or anything for that matter if i try to change my passwod i get a message saying cant use that try again i have tried about 20 times so far and keep getting the same think any ideas

Thanks

[Matthew_ML]

Hey Mrclion, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

What error are you getting?

I would also try a different browser / device from looking at our side the settings are all fine. 

[Mrclion]

Hi I have tried on a pc , mobile phone and tablet I get this message every time despite trying over twenty times    Sorry, there was a problem registering that password. Please choose a different one.

[Matthew_ML]

Okay sorry to hear this, are you changing to change the password?

Please try to get another forget password so its a fresh link and then do a simple password it should allow you to change it 

[Mrclion · Accepted solution]

When I try I don't get a link just asks for Dob and mothers maiden name then input new password I have just tried again and get the same error    

Sorry, there was a problem registering that password. Please choose a different one.

REGARDS

[Matthew_ML]

Try a different password. Certain things are too guessable to be allowed. No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. Try something like part of their address and part of postcode.

Also its worth trying to sign in via your old password to see if that will work.

[Mrclion]

No luck I'm afraid  same error won't accept any password I create

[Matthew_ML]

Okay no worries will send you a PM now to look into this.

[Matthew_ML]

Glad we have managed to sort this out for you 🙂