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Cannot use 1471 after enguneer has fixed the line

Hi,

Since an engineer came out today we cannot use the 1471 feature on the phone. Can anyone help please?

 

Thanks

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Re: Cannot use 1471 after enguneer has fixed the line

Hi JEWhitley, thanks for the message and sorry to hear that you are having issues with the call feature 1471, in order to look in to this further for you we will need to ask a few questions,

 

Can you also confirm if you're able to make calls from the phone?

Are calls disconnecting?

How does the call sound? 

 

Do you have another landline which you could try to see if the issue is still occurring? Chris 

 

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Re: Cannot use 1471 after enguneer has fixed the line

Hi Chris,

 

This is mu Mothers phone.

In answer to your questions.

Can you also confirm if you're able to make calls from the phone?

Since the engineer fixed the issue, yes.

Are calls disconnecting?

No

How does the call sound? 

Sound is fine.

When she keys in 1471 she used to be able to see what the last number to call her from was. Since the engineer has been this feature is not available.

 

Thanks

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Re: Cannot use 1471 after enguneer has fixed the line

Hi JEWihitley,

thanks for your post, I can take a look into this for you 🙂

I will pop you over a private message asking for details

thanks,

Zoie

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