I have been waiting for two weeks for this issue to be sorted but your messenger function does not appear to work. The phone plugs into a socket in the wall. I have tried other phones and I still cannot receive or make calls. There is no dial tone. Why isn't there an easier way to report a line problem?
Thanks for your post and welcome to our community.
I am very sorry you're having an issue with the landline and getting this reported.
I have tried to have a look into the back end of things from here but I've not been able to locate your account, therefore I am going to have to pop you a personal message and grab some details so we can see what's going on.