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rosemarywright
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Cannot receive or make calls

I have been waiting for two weeks for this issue to be sorted but your messenger function does not appear to work. The phone plugs into a socket in the wall. I have tried other phones and I still cannot receive or make calls. There is no dial tone. Why isn't there an easier way to report a line problem?

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Emma_C
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Re: Cannot receive or make calls

Hi Rosemarywright, 

Thanks for your post and welcome to our community. 

I am very sorry you're having an issue with the landline and getting this reported. 

I have tried to have a look into the back end of things from here but I've not been able to locate your account, therefore I am going to have to pop you a personal message and grab some details so we can see what's going on. 

I'll do this now and we'll take it from there. 

Emma_C - Forum Team
rosemarywright
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Re: Cannot receive or make calls

Hello Emma

  • I have not received a personal message from you yet 

Regards

rosemarywright

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Emma_C
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Re: Cannot receive or make calls

Very sorry about that, I'll ensure it's sent over right away! 

Emma_C - Forum Team
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