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Cannot receive incomming calls on my landline

Just joined

Forthe past day or so I have been unable to receive incoming calls on my landline. I can make calls out 


Forum Team
Forum Team

Hi Gillian941, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear your landline isn't working. In order to help look at this, there are a few checks we will need to go through with you. Can you let me know the following please:

  • Does the landline work if plugging a different handset into your socket?
  • If you don't have another handset, are you able to try your handset in another socket?
  • When receiving calls, does your landline ring at all or does it ring but when answered there is no sound?

If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂


Forum Team

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