Menu
Reply
Anonymous
Not applicable
482 Views
Message 1 of 7
Flag for a moderator

Cannot receive incoming calls to Landline from Vodafone mobiles

My virgin landline cant receive calls from Vodafone network since i ported my kandine from sky to virgin media.

It seems like a common issue when porting landline to virgin according to the community forum i can see many people have had this issue due to porting error.

Someone please help me sort this out i have had engineer visit who couldn't resolve this.

0 Kudos
Reply
David_Bn
  • 7.12K
  • 310
  • 586
Forum Team
Forum Team
438 Views
Message 2 of 7
Flag for a moderator

Re: Cannot receive incoming calls to Landline from Vodafone mobiles

Good Afternoon @Anonymous,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

I can see that you've not long since been able to speak to our team and that we've been able to pass this to our second line faults team

 

Hopefully we will be able to contact you soon with a solution to this fault 

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
Anonymous
Not applicable
437 Views
Message 3 of 7
Flag for a moderator

Re: Cannot receive incoming calls to Landline from Vodafone mobiles

Hopefully problem gets solved very soon i was tood by virgin team it can take upto 48hours so i will wait patiently til Tuesday. 

David_Bn
  • 7.12K
  • 310
  • 586
Forum Team
Forum Team
434 Views
Message 4 of 7
Flag for a moderator

Re: Cannot receive incoming calls to Landline from Vodafone mobiles

Do feel to come back to us if you've not heard anything during the course of next week and we'll seek to take a closer look into this for you 

 

Kindest regards,

 

David

0 Kudos
Reply
Anonymous
Not applicable
433 Views
Message 5 of 7
Flag for a moderator

Re: Cannot receive incoming calls to Landline from Vodafone mobiles

Thanks david for your quick reply hopefully it gets sorted if not will be in touch seeking your help.

Tommysuz1
  • 1
  • 0
  • 0
Joining in
275 Views
Message 6 of 7
Flag for a moderator

Re: Cannot receive incoming calls to Landline from Vodafone mobiles

Good evening.

I'm having the exact same problem. This has been the case since moving back to virgin from sky. When i call the landline from any vodafone number i either get a beep or it says the code and number cant be connected.

I've someone called last Thursday and hasnt called back despite them promising to call on Friday

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 549
Forum Team
Forum Team
268 Views
Message 7 of 7
Flag for a moderator

Re: Cannot receive incoming calls to Landline from Vodafone mobiles

Hi Tommysuz1, thanks for getting in touch.

 

Sorry to hear you've encountered the same issue with Vodafone numbers being unable to call your landline. I wasn't able to look into this using your forum details alone on this occasion, please get back to me via PM (look out for the purple envelope) and we'll do all we can to help. 

 

Tom 

0 Kudos
Reply