Cannot make outgoing calls on landline

[gpmaguire]

Well said MickyD84

Virginmedia human response and helplines either so poor or non existant!

I have exactly the same fault on my landline (unable to make outgoing calls and immediately diverted to150 helpless Virginmedia line !!!!!!!!!!!!!!!

Extremely frustrating.

[MOD EDIT: Post split to create own thread]

[Tom_W1]

Hi @gpmaguire, thanks a lot for your post here in the Community although I'm sorry to hear of your concerns.

I was able to resolve @MickyD84's problem so I'm hopeful I can get this sorted for you too.

Please allow me to send you a PM, so expect this shortly and respond when you can!

Many thanks

[MickyD84]

Hi gpmaguire, let Tom help you, he explained it all to me and we've got it all sorted out today.

The tech that came out to us today loved it here. I took the new Hub 3.0 from him and basically set up all the hardware myself 🤣. He did his thing on the phone though.

Thanks again Tom.