Cannot make or receive calls on BT4600 for last 6 days

[healthcheques]

Since Mon 18th July have been unable to make or receive any calls. Checked service in area and states no problems. All systems with phone seem ok eg handset to handset calls work ok but family have been worried they cannot make contact on our landline 

[healthcheques]

We are octogenarians with health issues and think a visit from Virgin Media is needed urgently. If this costs because issue is not with landline but with phone system so mott it be.

[goslow]

There have been a lot of 'no landline' topics on here recently (lots mention power cuts causing failures).

Have you tried this link

https://www.virginmedia.com/support/help/check-services/address-identification/identify

or the 'Service Status' link when you are logged into 'My Virgin Media', which should allow you the option to run tests on your connection.

If those are not useful in identifying a fault, can you borrow a phone (from a friend, family, neighbour) to double check and confirm the line is dead?

One of the VM forum team will reply here within a day or two and help you.

[Hayley_S]

Hello @healthcheque,

Welcome, thanks for posting.

I am sorry for the issues with your landline.

I will send you a private message now, so I can help you further.

Please look out for a purple envelope.

Many thanks,

[Hayley_S]

Hello @healthcheques,

Thanks for confirming your details to me.

I am glad we have an engineer booked for you, please do let me know how it goes.

Have a lovely rest of the day.

Many thanks,