on 01-05-2022 14:48
Since yesterday I have to use my mobile to call ireland - I get a crossed line or so it sounds when I try.
Faults team dreadful - why do they never do a warm handover? Everytime I'm xferred I have to redo security - this is not good customer service.
Fault passed to FMS - useless. Its costing me a fortune to keep in contact with family. Customer service was never good. Its **bleep**in dreadful now.
on 01-05-2022 14:54
Hi DannyMcL,
Thank you for your post. I'm very sorry to hear about the issue with your calls to those numbers.
To confirm, is this happening from your Landline or Mobile?
^Martin
on 02-05-2022 10:23
I am having and have had the same problem since approximately November 2021. VM contact centre pass me round their teams as quick as they can get rid of me. They have escalated it, sent out an engineer, told me to wait 48 hours, contacted their IT Dept (who advised the numbers I have been trying to dial, are not in service! One of them is my own Irish mobile - Vodafone & sufficiently topped up). There appears to be an inability and lack of willingness to resolve this issue such that I can’t help thinking VM are restricting my use of the service (I have paid for Talk International). I shall soon be ditching VM for a dedicated VOIP provider, Vonage or similar. Suggest you do the same.
on 02-05-2022 11:18
Hi @DannyMcL thanks for your reply although I'm sorry to hear of your concerns raised.
From what I can see, it does look like you've received some contact about this since your post - have things been resolved for you or has there been any further developments since your post yesterday?
Many thanks
on 09-05-2022 17:06
It's solved now... Took nr a week and a load of O2 top ups. Calling Ireland on a PAYG mobile is extortionate.
Complaint re cold handovers outstanding - I don't expect any response as it seems to be normal these days. On 1 call I had to do security 3 times which is not acceptable.
on 09-05-2022 17:14
Thanks for the update DannyMcL
Great to hear you managed to resolve this
Gareth_L