Cancelling back up line

[Alisonalexander]

Called virgin today to cancel back up line .

was asked for bank account and sort code which I refused 

therefore call abandoned 

help

[David_Bn]

Thanks for your post on our Community Forums @Alisonalexander, and I'm sorry to hear of this incident.

I can see that you have another thread in relation to this matter and can see that this has been responded to.

Politely, we ask posters to refrain from posting the same issue over multiple threads, to ensure that multiple agents don't work on the post and sequently, their account.

Please liaise with my colleague and they'll be on hand to assist you where possible on this matter.

Kindest regards,

David_Bn

[Alisonalexander]

Thanks David 

how do I liaise with a colleague ? 
And should I have been asked for my bank details ? 

[David_Bn]

Thanks for coming back to me @Alisonalexander 

I understand that my colleague has sent you a private message.

Check out the envelope in the top right hand corner for the message.

We are able to request some financially based question in order to pass security on an account.

Kindest regards,

David_Bn