Virgin Media Community

[mbic]

I need to cancel the technician’s visit on 13th May pm?

Can it be done on the my virgin media website? The link on the text I’ve had doesn’t work.

I can’t afford to wait an hour like yesterday to speak to someone!

[Kain_W]

Hi mbic, 

Thanks for posting and welcome back to the community.

If the appointment is a fault call, you should be able to cancel the visit by logging into your MyVM account.

Is the appointment showing on the account?

Thanks,

[mbic]

I found the appointment, but it’s buried in the website, but I can’t see how to cancel. Why the cancel isn’t shown where the date and time are, I don’t know!

The text says that there will be a call before the installation, whether the call will be a real person who I can understand or automated call I don’t know!

The issue which has been sorted was the phone switchover on 3rd May which wasn’t working via the hub, it is now working but the ‘adviser’ had already booked a technician.

We wasn’t told that the technical issue on 3rd May had been sorted.

I might just let the technician call. 

If VM ‘s fibre wasn’t so reliable, I would go elsewhere because of customer services. It has definitely got worse over the years

[Kain_W]

Apologies for that, 

Thanks for the response.

I've dropped you a PM so we can get the appointment cancelled. 

Check the purple envelope icon for this.

Thanks,