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Grisado
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Cancellation

Hi, 

My Mum 90 years old has been in a care home for a number of months and her debit order is still active. She now has a speech impediment so how can we cancel her DO ?

Thanks

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Beth_G
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Re: Cancellation

Hi Grisado,

 

Welcome to the Community Forums, thank you for your post.

 

We'd really love to help get this sorted for you - taking into account what you mentioned in your post and the importance of account security, can I ask if anyone has a Power of Attorney for your Mum?

 

Kind regards,

 

Beth

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Grisado
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Re: Cancellation

  Hi Beth,

 Thanks for your reply I can elaborate a little !

I live here in Cape Town and I do have a POA but she is still mentally alert sometimes confused from what the Carers inform me and her speech impediment your customer care line will not be able to understand her.

I am not sure if I can give here ,her details address and her Manchester Telephone number so that you can check and see that in fact there have been no outgoing calls and no data usage !

My Aunt who lives in Stockport and collects the mail I am in contact with her on whatsapp as you can now appreciate costs would be excessive if I tried to call the customer line from Cape Town.

Regards

Grisado

Your mail was direct to junk hence the delay in my reply.

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Chris_W1
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Re: Cancellation

Hi Grisafo, I will send you over a private message so that this can be looked into further for you. Chris 

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Grisado
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Re: Cancellation

Hi Chris, 

Thanks and await further info.

Cheers

Grisado

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Grisado
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Re: Cancellation

  Hi Beth and Chris, 

 Thank you for resolving the matter within a week more than satisfied.

Regards

Grisado

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