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Lolafreya
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Cancel phone line

Hi folks,

 

have tried everything to try cancel my phone line that I haven’t used in ages.  Can’t get through on phone.  The live chat doesn’t work, I’ve put in three complaints, one of which has disappeared, the other says closed and now I have an “unfortunately we had trouble loading your message, try again. So frustrated.  Can anyone suggest anything, I don’t have a house phone to ring free and their number costs me,  thanks 

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newapollo
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Re: Cancel phone line

If you have a VM mobile you can call  150 which is a freephone number.

You can also call freephone number 0800 052 0422, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Lolafreya
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Re: Cancel phone line

Thank you.  I’ll try the free phone number. Thanks 

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Emily_G
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Re: Cancel phone line

Thanks for the post Lolafreya and welcome to our community.

 

We can't put through cancellations and package changes over the forum.

 

Your options to cancel are over the phone on 150/0345 454 1111 options 1, 4 then 4 or you can give your 30 days notice in written request to the address in the terms and conditions.

 

Thanks, Emily.

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