I've cancelled my contract for broadband & tv this morning but my new package still shows line rental charges. How can I cancel without hanging on the phone for another 2 hours being transferred between departments?
Hi Alison_J. Thanks for posting and welcome to our community.
I am sorry for any confusion around your pending disconnection. For your reassurance, I would like to take a closer look on your behalf. To enable me to do, so I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.