Cancel engineer appointment

[HBK]

I have spent a lot of time trying to cancel an engineer appointment. Phoning is useless these days. Tried digital help - no response from agent . Then retried SMS. Came back with request to use WhatsApp. I do not have WhatsApp. It is impossible to get the Virgin AI to understand this. In all unbelievable hassle.

[Matthew_ML]

Hey HBK, thank you for reaching out and I am sorry you are struggling to cancel a engineer appointment. 

I will be able to take a look into this and help you with it.

I am going to send you a PM, please look out for the purple envelope. Thanks 

[Matthew_ML]

Hey HBK, no problem at all.

I am really glad we managed to get this resolved for you today.

Please do reach out anytime you need something. Thanks