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Cancel an engineer appointment

Joining in

Good morning 

I have recently updated my landline with the new adaptor on 31st August and all is working ok.

I am trying to cancel an engineer's appointment I have booked for 5th Septembet but cannot find anywhere to do this, as it is not showing on the Virgin Media App.

Please could you give me some advice on how to easily cancel the appointment.

Many thanks


Forum Team
Forum Team

Hi there Church5,

Thanks for the post and welcome back to the community.

The appointment should show under this link, let us know if it doesn't and we'll invite into a PM to get it cancelled.



Hi Kain

Thanks for your help and for the link, but nothing is showing there. I received a text this morning inviting me to keep or reschedule but no cancel option was given so there's definitely something booked.

Is there a way you could cancel this for me please 🙏

Many thanks

No problem,

I've dropped you a PM so we can discuss this further.

You'll find the message within the purple envelope icon.



Forum Team
Forum Team

Thanks for your cooperation over PM ChurchS,

That's now been cancelled for you.

If you do have any further queries then don't hesitate to contact us again.

All the best and take care,