Virgin Media Community

[Harvey3]

Hi, I can't turn off conditional fowarding, I have never used it, I did not know it was active, I have tried all the methods suggested to similar posts as well as all the Virgin help guides. I have had this problem for weeks, possibly months without knowing why I had not any messeges, having missed many calls. 

[Lisa_CC]

A warm welcome to our Community Forum Harvey3 and sorry to hear that you've missed calls due to the conditional forwarding feature. Can you tell us whether the conditional forwarding is for your mobile or cable landline and whether so we can check?

Thanks,

Lisa

[Harvey3]

Hi Lisa, the problem is with the Home Phone Landline [REMOVED]. Rgds Peter

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[DJ_Shadow1966 · Accepted solution]

Hello

Please edit your post and remove the phone number this is personal information and should never be posted in an open forum, as well as being against the forum rules.

Regards Mike

[Harvey3]

Hi Mike, Thanks for the advice, but how do I delete my phone number? Rgds Peter

[DJ_Shadow1966]

Hello Peter

I have mark it for one of the Mods to do, don't worry.

Mike

[Gareth_L]

Hello Harvey3

Thanks for your post 
Sorry to hear about the issue you are having with call forwarding on your line

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thank you for passing security Harvey3

I'm just going to have a look at your account and landline now 

Gareth_L

[Gareth_L]

Hello Harvey3

Can you please try your landline now 

We have looked a a few things on the Exchange and cannot see any features added now 

Gareth_L

[Harvey3]

Gareth, the problem is still the same. I got a friend to ring me twice. Each time I get one ring only, whereas he tells me it rings forever.