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Can't register for online account

I've am unable to create a new online Virgin Media account. I enter the home phone account details and my registration details but then always get the same message - "Sorry we are not able to set up your My Virgin Media account at the moment. Please try again later.....". I've tried later many times but it's always the same. I have also tried using different browsers and devices but still the same. It looks like this is a common problem on this forum but I can't see any solution. Can anone help please?

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Re: Can't register for online account

Hi Denis-B, 

Thanks for your post and welcome to our community. 

Very sorry you're having trouble setting up an online account, this isn't good. 

You mention it being a new one, have you been a customer before, have you moved house? 

Have you already had the services installed? 

Let us know 🙂 

Emma_C - Forum Team
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Re: Can't register for online account

Hi Emma,

Thanks for getting back to me. I'm a Virgin mobile customer only but I'm trying to set up a new account for my mother-in-law who is a long time Virgin home phone customer. So, yes, the service is installed.

Denis

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Re: Can't register for online account

Thanks Denis. 

 

If I pop you a personal message would you be able to confirm some details for me so we can take a better look?

Emma_C - Forum Team
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