We are having trouble receiving calls to our landline. The person calling in gets the engaged tone and are not able to leave a message on our voicemail, although I'm able to make outgoing calls no problem.
I'm a carer for my dad and am the main contact for his community alarm.
I've checked the service status - all okay. I've called 150 and was on the line for 25 minutes and still didn't get put through to anyone.
I would also like to remove the voicemail for my account as we have an answering machine in the house.
I would appreciate any help you can give me. Thanks
We moved address last week. Broadband & TV is working fine. Our landline phone is able to make outgoing calls but cannot receive incoming calls. When I try to call from my mobile I get a message saying this is an invalid number. Please advise. Thank you Alan
Thank you for coming back with the details. If the landline number wasn't requested to be kept, there's a possibility that you may have been given a new number with your new account. Have you signed up for your new My Virgin Media account yet? If so, can you please log in, you should be able to see your landline number from there.
If not, can you please call your mobile from your landline and check what number appears? Please let me know if your existing or new number is showing and we'll go from there.
I'm having this same issue. I can make calls just fine but not receive them.
My phone is plugged into the hub. It's a new number, so it hasn't been transferred. I've tried a couple of different phones, and I've even tried plugging them into a different line at a friend's house just to make sure they worked properly there, which they did.