Have been a happy Virgin Media customer for many years. Everything was going well until upgraded to fibre network on 20th August.
Since then have been unable to receive landline calls. Have spent hours calling and messaging VM, much of it on hold. I have tried every troubleshooting tip suggested by well-meaning call centre staff and was ultimately told someone would call me within 24 hours. On Tuesday I was called as promised. The caller was a bit baffled and said another docket would be opened and I would be informed of what was going to happen. Have heard nothing since.
My husband is very hard of hearing and cannot use a mobile. He has to use special landline . He is expecting important calls. A very frustrating situation!
We need an engineer to come and sort all this out, urgently.