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Bieboy
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Can't receive incoming calls on landline after fibre network upgrade

Changed over last week. Have spoken to helpline. Have rebooted several times . Still not working

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Gareth_L
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Re: Can't receive incoming calls on landline after fibre network upgrade

Hello Bieboy

Sorry to hear about 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

Gareth_L
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Re: Can't receive incoming calls on landline after fibre network upgrade

Hello Bieboy

Thanks for passing security 

To fix the line 

I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

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Bieboy
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Re: Can't receive incoming calls on landline after fibre network upgrade

It's now working so cancelled the engineer visit. Thanks

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Beth_G
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Re: Can't receive incoming calls on landline after fibre network upgrade

Hi Bieboy

 

We're pleased to hear  you're now able to receive incoming calls. Thank you for letting us know.

 

If you need anything else at all from us please don't hesitate to let us know.

 

Beth

Beth
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