Virgin Media Community

[JimmyTwoFaces]

Hello.

Recently a number of people have been unable to call me from their mobile. I can ring from a landline and it's fine. I've got 4G coverage and I have tried resetting the network settings to be sure. The numbers are not barred and I don't have airplane mode on.

From the caller's end the line is dead. The phone doesn't ring and they can't leave a message.

[David_Bn]

Good Morning @JimmyTwoFaces, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear that phone calls through to your sim card have not been working recently, how long has this been going on for?

Have you been having this issue when in one particular location, or multiple?

Can you possibly try the sim card in an alternative handset to rule out the prospect of the handset being the fault?

Kindest regards,

David_Bn

[JimmyTwoFaces]

Hello. The issue is with various Vodafone users. The sim works in other phones. I have spoken to Vodafome and they say the issue is with Virgin

[Ayisha_B]

Thanks for coming back to us @JimmyTwoFaces

If the sim works in other phones as per your last message, this would suggest there may a fault with your current handset?

What handset do you have?

[JimmyTwoFaces]

Pixel 6.

I have the same issue in a Pixel 5

All networks can ring except for Vodafone 

[Ayisha_B]

@JimmyTwoFaces,

Have you tried going through the troubleshooting steps here - Mobile Help & Device Support ?

[JimmyTwoFaces]

Yes. Same issue.

The phone works fine. On all but the Virgin network from vodafone. 

The sim works fine. On all but the Virgin Netwok from Vodafone.

I put the voda chip in my phone and that works fine to all.

So its only when I put the Virgin sim in any phone that it cannot receive calls from Vodafone mobiles. Vodafone have confirmed the issue is with the virgin network.

[Carley_S]

Hi @JimmyTwoFaces

Sorry to hear this is still ongoing for you. Please join me on private message so we can look into this further for you. You can see your private messages at the top of the page, in the envelope icon. 

[JimmyTwoFaces]

Sorry for the delay I just dmed you

[Carley_S]

No problem JimmyTwoFaces. Thank you for joining me on private message, we'll look into this for you now.