Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
290 Views
Message 1 of 4
Flag for a moderator

Can't dial out but can receive calls

Can receive call on home phone but cannot dial out. Dialling tone is OK but when inputting number, returns to dialling tone after 4 or 5 numbers input. If using phone book, the tone reverts to a constant single tone before dialling has completed.  Applies to all 4 phones on system.

Any suggestions please

0 Kudos
Reply
Highlighted
  • 6.1K
  • 310
  • 541
Forum Team
Forum Team
278 Views
Message 2 of 4
Flag for a moderator

Re: Can't dial out but can receive calls

Hi DavidWyatt,

 

Thanks for posting and welcome to the community 🙂

 

Sorry to hear of the phone issues. I've ran some checks and it's asking you to call the technical team. I've placed the transfer code on the account for you so you shouldn't have any issues.

 

Please call them on 151 // 03454541111. Let me know how you get on.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
126 Views
Message 3 of 4
Flag for a moderator

Re: Can't dial out but can receive calls

this is happening again today with wife's phone can't ring out

0 Kudos
Reply
Highlighted
  • 1.41K
  • 97
  • 137
Forum Team
Forum Team
121 Views
Message 4 of 4
Flag for a moderator

Re: Can't dial out but can receive calls

Hi Mpw2081,

 

I'm sorry to hear that you're experiencing this issue again.

 

Is this on your Wife's mobile phone? If it is, what is the make and model of her handset?

 

Looking forward to hearing back

 

Beth

0 Kudos
Reply