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Can't dial certain LAN line numbers from home phone

Tina263
Joining in

on ‎08-12-2023 20:50

When dialling certain LAN line numbers from Virgin home phone I get engaged signal, even though I know line I am calling is free. Going on for over a week now.  

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3 REPLIES 3

Ashleigh_C
Forum Team
Forum Team

on ‎08-12-2023 20:55

Hi there @Tina263 

Thank you so much for your post and welcome to the forums, it's great to have you back. 

I am so sorry that you have faced this issue with the landline, can I ask if this is just one number or have you faced this issue with several? Are there any similarities between the numbers if more than one? 

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Tina263
Joining in

on ‎08-12-2023 21:03

This message is on behalf of my elderly Mother, she is having the issue.

Different numbers. Three numbers we are aware of. Two are London (020 😎 and one Uxbridge (01895). We have used a different plug in phone and still happening. 

Started on 3rd December and ongoing.

Called 150 yesterday and told an area fault. But all status checks say area is fine, so not sure that is correct.

thank you

 

This 

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Lee_R
Forum Team
Forum Team
In response to Tina263

on ‎09-12-2023 08:50

Hi @Tina263 thanks for getting back to us.

I am sorry to hear of the issues your mum is facing with her landline service. And sorry for any inconvenience and concerns this may be causing you all as a family.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee

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